@font-face{font-family:"Public Sans";src:url("public-sans.woff2") format("woff2");font-weight:100 900;font-style:normal;font-display:swap}
:root{--ink:#38233f;--accent:#723d81;--peach:#f5a474;--tint:#f0ebf3;--line:#dcd4e0;--muted:#645b69;--danger:#8b1e32}
*{box-sizing:border-box}body{margin:0;background:#fff;color:var(--ink);font:18px/1.6 "Public Sans",sans-serif}a{color:var(--accent);text-underline-offset:4px}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #ab5417;outline-offset:4px}h1,h2,h3{font-weight:730;letter-spacing:-.035em;line-height:1.2;margin:0 0 18px}h1{font-size:38px}h2{font-size:27px}h3{font-size:23px}p{margin:0 0 20px}.wrap{width:min(calc(100% - 64px),1200px);margin-inline:auto}[hidden]{display:none!important}.skip-link{position:fixed;z-index:30;top:12px;left:12px;transform:translateY(-160%);background:white;color:var(--ink);padding:12px 18px;border:2px solid var(--ink)}.skip-link:focus{transform:none}
.app-header{background:var(--ink);color:#fff}.app-header>.wrap{display:flex;align-items:center;gap:28px;min-height:82px;padding-block:13px}.brand{display:inline-flex;align-items:center;gap:13px;color:inherit;text-decoration:none;font-size:25px;font-weight:820;line-height:1;letter-spacing:-.05em;flex-shrink:0}.brand-mark{display:flex;align-items:center;gap:5px;width:45px;height:43px}.brand-mark>span{width:18px;height:40px;border:2px solid currentColor;border-radius:2px}.brand-mark>span:last-child{position:relative;background:currentColor}.brand-mark>span:last-child:after{content:"";position:absolute;inset:8px 3px;background:repeating-linear-gradient(to bottom,var(--ink) 0 2px,transparent 2px 7px)}.portal-name{font-size:18px;color:#e4dce8}.app-header a:focus-visible,.app-header button:focus-visible{outline-color:var(--peach)}#session-actions{margin-left:auto;display:flex;align-items:center;gap:22px;min-width:0}.signed-in-name{font-size:16px;overflow-wrap:anywhere}#sign-out{background:transparent;border:1px solid #a78eae;color:white;border-radius:4px;min-height:44px;padding:7px 13px;font-size:16px;white-space:nowrap;cursor:pointer}
.workspace-nav{background:var(--tint);border-bottom:1px solid var(--line)}.workspace-nav>.wrap{display:flex;align-items:center;gap:28px;min-height:72px;padding-block:10px}.workspace-nav a{font-size:18px;font-weight:600;text-decoration:none;min-height:44px;display:inline-flex;align-items:center;border-bottom:2px solid transparent;color:var(--ink)}.workspace-nav a[aria-current],.workspace-nav a:hover{border-color:var(--ink)}.company-choice{display:flex;align-items:center;gap:12px;margin-left:auto;font-size:16px;min-width:0}.company-choice select{max-width:320px;font-size:17px;background:white;border:1px solid #bbaec0;border-radius:4px;min-height:44px;padding:6px 30px 6px 12px;color:var(--ink)}.workspace{padding-block:32px 48px;min-height:430px}.workspace:focus{outline:none}.page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;margin-bottom:27px}.page-heading h1{margin-bottom:10px}.page-heading p{color:var(--muted);margin:0;font-size:17px}.button{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:10px 18px;background:var(--peach);color:var(--ink);border:2px solid var(--peach);border-radius:5px;font-size:17px;font-weight:650;line-height:1.45;text-align:center;text-decoration:none;cursor:pointer}.button:hover{background:#ffbc91;border-color:#ffbc91}.button.secondary{background:white;color:var(--ink);border-color:#b7a6bf}.button.secondary:hover{background:var(--tint);border-color:var(--accent)}.button.small{min-height:44px;font-size:16px;padding:7px 12px}.button:disabled{opacity:.6;cursor:wait}.actions{display:flex;align-items:center;gap:20px;flex-wrap:wrap}.back-link{font-size:17px;display:inline-block;margin-bottom:17px}.notice{background:#e8f1e6;border-left:4px solid #446a3d;padding:12px 16px;margin-bottom:25px;color:#244820;overflow-wrap:anywhere}.list-controls{display:flex;gap:20px;align-items:end;margin-bottom:18px}.list-controls .field{margin:0;min-width:230px}.request-list,.client-list,.attachment-list,.member-list{list-style:none;padding:0;margin:0 0 24px}.request-list>li,.client-list>li{border-top:1px solid var(--line)}.request-list>li:last-child,.client-list>li:last-child{border-bottom:1px solid var(--line)}.request-list a,.client-list a{display:flex;gap:20px;align-items:center;padding:18px 4px;color:var(--ink);text-decoration:none}.request-list a:hover,.client-list a:hover{background:#f8f5fa}.request-list a>div,.client-list a>div{min-width:0;flex:1}.request-list strong,.client-list strong{font-size:19px;display:block;overflow-wrap:anywhere}.request-list a>div>span,.client-list a>div>span{display:block;font-size:16px;color:var(--muted);margin-top:5px;overflow-wrap:anywhere}.status{display:inline-block;flex-shrink:0;padding:4px 10px;border:1px solid #c3b6ca;background:var(--tint);border-radius:4px;font-size:15px;font-weight:600;line-height:1.5}.status-completed{background:#edf4e7;border-color:#b8cdaa;color:#3e572d}.status-needs_info{background:#fff1dc;border-color:#e2c38e;color:#704b15}.status-closed{background:#f1f1f1;color:#57515b}.urgent{font-size:15px;font-weight:650;color:var(--danger)}.empty-state{padding-block:24px}.editor{max-width:760px}.field{margin-bottom:22px;min-width:0}.field>label{display:block;font-size:18px;font-weight:600;margin-bottom:7px}.field input:not([type=file]),.field select,.field textarea{display:block;width:100%;padding:11px 12px;border:1px solid #b6a6bf;border-radius:4px;background:#fff;color:var(--ink);font-size:18px;line-height:1.5;min-height:48px}.field textarea{resize:vertical;min-height:155px}.field input[readonly]{background:var(--tint);color:var(--muted)}.field input[type=file]{max-width:100%;font-size:16px;padding:8px 0;min-height:48px}.field input[type=file]::file-selector-button{font:inherit;background:white;color:var(--ink);border:1px solid #b6a6bf;padding:8px 12px;border-radius:4px;margin-right:12px;cursor:pointer}.optional{font-size:16px;font-weight:400;color:var(--muted)}.field-help{font-size:16px;line-height:1.5;color:var(--muted);margin:8px 0 0}.field-error{font-size:16px;color:var(--danger);margin:7px 0 0}.field-error:empty,.form-error:empty,.form-progress:empty{display:none}.field [aria-invalid=true]{border-color:var(--danger)}.form-error{color:var(--danger);font-size:17px;margin:14px 0;overflow-wrap:anywhere}.form-progress{font-size:17px;color:var(--muted)}.sign-in{padding-block:32px}.sign-in-panel{max-width:550px}.sign-in-panel h1{font-size:36px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(280px,1fr);gap:50px}.ticket-layout section{margin-top:30px;border-top:1px solid var(--line);padding-top:24px;min-width:0}.ticket-layout h2{font-size:26px}.user-content{white-space:pre-wrap;overflow-wrap:anywhere}.inline-editor{display:flex;gap:18px;align-items:end;flex-wrap:wrap;border-block:1px solid var(--line);padding:18px 0}.inline-editor .field{margin:0;min-width:180px}.inline-editor .form-error{width:100%;margin:0}.message-list{list-style:none;margin:0 0 28px;padding:0}.message-list li{border-bottom:1px solid var(--line);padding-block:18px}.message-list li>div{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;font-size:16px}.message-list time{color:var(--muted)}.message-list p{margin:10px 0 0}.attachment-list>li{display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--line);padding:14px 0}.attachment-list>li>div{min-width:0;flex:1}.attachment-list strong{display:block;font-size:16px;overflow-wrap:anywhere}.attachment-list span{font-size:15px;color:var(--muted)}.upload-failure{background:#fff1e8;border:1px solid #e5bc9e;padding:16px;margin:18px 0}.upload-failure p,.upload-failure li{font-size:16px;overflow-wrap:anywhere}.admin-columns{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:55px}.admin-columns>section{min-width:0;border-top:1px solid var(--line);padding-top:23px}.member-list>li{padding-block:18px;border-bottom:1px solid var(--line)}.member-list>li>div>strong{display:block;font-size:19px}.member-list>li>div>span{display:block;font-size:16px;overflow-wrap:anywhere;color:var(--muted)}.member-settings{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:16px}.member-settings .field{margin-bottom:0}.member-settings label{font-size:16px}.member-settings select{font-size:16px;padding-inline:8px}.member-settings .form-error{grid-column:1/-1;margin:0}.member-settings>.button{justify-self:start;grid-column:1/-1;margin-bottom:13px}.account-companies{margin-top:45px}.account-companies article{border-top:1px solid var(--line);padding:22px 0}.account-details{margin:0}.account-details>div{display:grid;grid-template-columns:155px 1fr;gap:20px;margin-bottom:13px}.account-details dt{font-weight:600}.account-details dd{margin:0;overflow-wrap:anywhere}.owner-access{border-top:1px solid var(--line);margin-top:28px;padding-top:20px}.app-footer{display:flex;align-items:center;gap:30px;border-top:1px solid var(--line);padding-block:22px;font-size:16px;color:var(--muted)}.app-footer a{min-height:35px;display:flex;align-items:center}dialog{max-width:min(900px,calc(100% - 32px));border:1px solid #b6a6bf;border-radius:6px;padding:28px;color:var(--ink);font-size:18px}dialog::backdrop{background:#241529b8}dialog h2{font-size:26px;overflow-wrap:anywhere}dialog .request-image{display:block;max-width:100%;max-height:65vh;object-fit:contain;margin:18px 0}dialog .actions{margin-top:22px}
@media(max-width:900px){.wrap{width:calc(100% - 40px)}.app-header>.wrap{gap:18px}.brand{font-size:23px}.portal-name{font-size:16px}.signed-in-name{display:none}.company-choice select{max-width:250px}.ticket-layout{grid-template-columns:1fr;gap:10px}.admin-columns{grid-template-columns:1fr;gap:34px}.admin-columns .editor{max-width:none}}
@media(max-width:620px){.wrap{width:calc(100% - 32px)}.app-header>.wrap{flex-wrap:wrap;gap:12px;min-height:80px}.brand{font-size:23px}.portal-name{font-size:16px;margin-left:auto}#session-actions{margin-left:auto}#session-actions:not(:empty)+.portal-name{display:none}.app-header:has(#session-actions:not(:empty)) .portal-name{display:none}.workspace-nav>.wrap{flex-wrap:wrap;gap:14px 25px;padding-block:8px 13px}.workspace-nav a{font-size:17px}.company-choice{width:100%;margin-left:0;display:grid;grid-template-columns:80px minmax(0,1fr);gap:10px}.company-choice select{max-width:none;width:100%;font-size:17px}.workspace{padding-block:25px 34px;min-height:360px}h1{font-size:31px}h2{font-size:25px}.page-heading{flex-direction:column;gap:17px;margin-bottom:23px}.page-heading h1{overflow-wrap:anywhere}.button{font-size:17px;min-height:48px}.list-controls{display:block}.list-controls .field{min-width:0;max-width:100%}.request-list a,.client-list a{flex-wrap:wrap;gap:12px;padding-block:18px}.request-list a>div,.client-list a>div{flex-basis:100%}.request-list strong,.client-list strong{font-size:19px}.status{font-size:16px}.field>label{font-size:18px}.field-help{font-size:16px}.inline-editor{align-items:stretch;gap:14px}.inline-editor .field{flex:1;min-width:135px}.inline-editor>.button{align-self:end}.ticket-layout section{margin-top:24px;padding-top:22px}.attachment-list>li{flex-wrap:wrap}.attachment-list>li>div{flex-basis:100%}.message-list li>div{flex-direction:column;gap:5px}.member-settings{grid-template-columns:1fr}.member-settings>.button,.member-settings .form-error{grid-column:1}.member-settings select{font-size:18px}.account-details>div{grid-template-columns:1fr;gap:3px;margin-bottom:16px}.app-footer{font-size:16px;gap:20px;flex-wrap:wrap}.sign-in{padding-block:28px}.sign-in-panel h1{font-size:32px}dialog{padding:22px;max-height:90vh;overflow:auto}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{animation:none!important;transition:none!important}}
.ticket-tags{display:flex;align-items:center;flex-wrap:wrap;gap:7px 12px;margin-top:8px;font-size:15px;color:var(--muted)}.request-list a>div .ticket-tags{display:flex}.plan-badge{display:inline-block;background:var(--tint);border:1px solid #c3b6ca;color:var(--ink);padding:1px 8px;border-radius:4px;font-weight:600}.ticket-detail-tags{margin-block:18px}.plan-summary{border-left:5px solid var(--accent);background:var(--tint);padding:18px 22px;margin-bottom:28px}.plan-summary-heading,.plan-summary.unassigned{display:flex;align-items:center;justify-content:space-between;gap:20px}.plan-summary h2{font-size:24px;margin:0}.plan-summary.unassigned p{margin:8px 0 0}.usage-facts{display:flex;gap:20px 50px;flex-wrap:wrap;margin:16px 0 10px}.usage-facts>div{min-width:120px}.usage-facts dt{font-size:16px;color:var(--muted)}.usage-facts dd{font-size:23px;font-weight:680;line-height:1.4;margin:2px 0 0}.usage-facts dd span{font-size:16px;font-weight:400}.period-note,.overage-note{font-size:16px;margin:6px 0 0}.overage-note{border-top:1px solid #c5b9ce;padding-top:12px}.plan-guides{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,285px),1fr));gap:28px;margin-top:28px}.plan-guide{border-top:4px solid var(--accent);padding-top:18px;min-width:0}.plan-guide-heading{display:flex;justify-content:space-between;align-items:baseline;gap:15px}.plan-guide-heading h2{margin-bottom:14px}.plan-guide-heading strong{font-size:24px}.plan-guide-heading strong span{font-size:16px;font-weight:400}.plan-features{margin:0}.plan-features>div{display:grid;grid-template-columns:minmax(110px,1fr) 1.5fr;gap:18px;padding:10px 0;border-bottom:1px solid var(--line)}.plan-features dt{font-size:16px;color:var(--muted)}.plan-features dd{margin:0;font-size:17px}.plan-terms{max-width:850px;margin-top:32px;border-top:1px solid var(--line);padding-top:24px}.plan-terms h2{font-size:24px;margin-bottom:12px}.plan-terms p,.plan-terms ul{margin-bottom:24px}.plan-terms ul{padding-left:24px}.plan-assignment{border-top:1px solid var(--line);padding-top:23px;margin-bottom:32px}.plan-assignment h2{font-size:26px}.form-columns{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-columns .field{margin-bottom:12px}.plan-assignment .field-help{margin-bottom:16px}.pending-plan{background:#fff1dc;padding:10px 14px;font-size:17px}.running-timer{background:#ffe7d8;border-bottom:1px solid #e7b495}.running-timer>.wrap{display:flex;align-items:center;gap:18px;padding-block:10px;flex-wrap:wrap}.running-timer a{color:var(--ink);font-size:17px}.running-timer strong{font-size:18px;margin-left:auto;font-variant-numeric:tabular-nums}.running-timer .form-error{width:100%;margin:0}.time-controls{margin-top:20px}.time-editor{border-block-start:1px solid var(--line);padding-block:13px}.time-editor>summary{cursor:pointer;font-weight:650;min-height:35px}.time-editor>form{margin-top:16px}.time-editor .field{margin-bottom:16px}.time-editor .field input{font-size:17px}.time-editor .field>label{font-size:17px}.ticket-time-total{margin-bottom:5px}.ticket-time-total>strong{font-size:24px}.coverage-needed{background:#fff1dc;padding:12px;font-size:16px}.time-records{margin-top:25px}.time-records h3{font-size:23px}.time-history{list-style:none;padding:0;margin:0}.time-history>li{padding:16px 0;border-top:1px solid var(--line)}.time-entry-heading{display:flex;flex-wrap:wrap;align-items:center;gap:7px 16px}.time-entry-heading>span{font-size:15px}.time-history p{font-size:16px;margin:9px 0 0}.time-history .entry-dates{color:var(--muted);font-size:15px}.private-note{background:#f5f1f7;padding:9px 11px;border-left:2px solid #b6a6bf}.time-history .void-reason{color:var(--muted)}.void-entry .time-entry-heading>strong:first-child{text-decoration:line-through}.void-label{font-size:15px;color:var(--danger)}.text-button{background:none;border:0;padding:9px 0 0;color:var(--accent);text-decoration:underline;text-underline-offset:4px;font-size:16px;cursor:pointer;min-height:44px}.ticket-allowance{margin-top:22px}.ticket-allowance .plan-summary{padding:16px;margin:0}.ticket-allowance .usage-facts{gap:14px 25px}.ticket-allowance .plan-summary h2{font-size:22px}.timer-context{font-size:16px;margin:12px 0 0}.automation-settings{border-top:1px solid var(--line);margin-top:28px;padding-top:22px;max-width:760px}.automation-settings h2{font-size:26px}.automation-settings p{margin-bottom:12px}.automation-settings .button{margin-top:8px}
@media(max-width:900px){.workspace-nav>.wrap{gap:20px}.company-choice select{max-width:225px}.ticket-layout{gap:10px}.ticket-layout aside{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:25px}}
@media(max-width:620px){.workspace-nav>.wrap{gap:9px 19px}.workspace-nav a{font-size:17px}.company-choice select{max-width:none}.plan-summary{padding:16px;border-left-width:4px;margin-bottom:22px}.plan-summary-heading,.plan-summary.unassigned{align-items:flex-start;gap:12px}.plan-summary h2{font-size:23px}.plan-summary-heading>a,.plan-summary.unassigned>a{font-size:16px}.usage-facts{gap:16px 30px}.usage-facts dd{font-size:21px}.plan-guides{gap:24px;margin-top:24px}.plan-features>div{grid-template-columns:1fr 1.4fr;gap:12px}.form-columns{grid-template-columns:1fr;gap:0}.ticket-layout aside{display:block}.running-timer>.wrap{gap:9px 14px}.running-timer a{flex-basis:100%;font-size:16px}.running-timer strong{margin-left:0;font-size:17px}.running-timer button{margin-left:auto}.plan-terms h2{font-size:23px}.ticket-tags{font-size:15px}.plan-guide-heading{flex-wrap:wrap}.plan-guide-heading h2{margin-bottom:4px}.plan-guide-heading strong{margin-bottom:12px}}
.phone-verification{border-left:5px solid #ab5417;background:#fff1e8;padding:18px 22px;margin-bottom:24px}.phone-verification h2{font-size:24px;margin-bottom:13px}.verification-state{display:flex;flex-wrap:wrap;gap:8px 20px;margin-bottom:10px}.verification-state>span{overflow-wrap:anywhere}.state-verified{color:#315527}.state-failed,.state-expired{color:var(--danger)}.phone-verification p{margin-bottom:13px}.phone-verification .editor{max-width:680px}.phone-verification form{margin-top:18px}.phone-verification .field{margin-bottom:14px}.phone-verification .field>label{font-size:17px}.phone-verification .field input,.phone-verification .field select{font-size:17px}#confirm-verification{max-width:370px}#verification-code{font-size:23px;letter-spacing:.14em;font-variant-numeric:tabular-nums}.phone-verification:has(.state-verified){background:#edf4e7;border-color:#446a3d}
@media(max-width:620px){.phone-verification{padding:16px;border-left-width:4px}.page-heading>.actions{gap:12px}.page-heading>.actions>.button{font-size:16px}}
.manual-verification{border-top:1px solid #dfb996;margin-top:18px;padding-top:10px;max-width:680px}.manual-verification>summary{min-height:44px;cursor:pointer;font-weight:650;padding-block:7px}.manual-verification textarea{min-height:120px}.manual-evidence{border-left:3px solid #9eb88c;padding:7px 14px;margin-top:12px;max-width:760px}.manual-evidence p{font-size:16px;margin-bottom:7px}.manual-evidence p:last-child{margin-bottom:0}